Frequently Asked Questions

For Members:

• How do I invite people to view an existing collection?

You can go to the Friends screen (icon with people) in the app, select the friend you would like to add, and then choose the collections you want to share with them. Select the collection and tap Share. You can also share collections while inviting a new user during the invite process.

• Can I invite someone directly from within a collection?

Currently, you cannot invite someone directly from inside a collection. To share a collection, you need to go to a friend’s profile and add the collection from there or select collections during the invite process for new users.

• Why are people I invited showing as Visitors instead of Friends?

This happens when the invited person has accepted the friend request as a visitor or when the friend is a visitor it will show as a visitor

• How do invited users become Friends?

After signing up, users must accept your friend request to become a Friend.

They can do this by going to the Friends screen and accepting the request. Once accepted, they will move from Visitor to Friend or I can also change it on the friends list to a friend.

• Why do I need to invite someone again if they already signed up?

If the person signed up without using your referral code, their account will not be linked to your invite.

You will need to send a new friend request from within the app. Once they accept, they will be added as a Friend.

• Why can’t I find someone I invited in my Friends list?

This may happen if the user did not use your referral code, has not accepted your friend request, or there is a delay in syncing.

• Do WhatsApp invites work the same as email invites?

Yes, invites require the user to sign up using the referral code included in the message and it will take them to either google or the apple app to download the app.

• How long does it take for invited users to appear in my Friends list?

In most cases, invited users should appear shortly after accepting the invite.

However, delays can occur due to syncing or if the invite was not properly linked. If the delay continues, try refreshing the app or sending a new invite.

• Why does a Room or Collection appear empty?

A Room or Collection will appear empty if no content has been shared with that specific user.

To display content, tap the “+” button and add items to share. Once shared, the content will appear in that space.

• Where can I find the tutorial video?

The tutorial video can be found in the Help Centre.

Go to:

• Settings → Help Centre

• Look for the blue bubble with the play icon at the bottom of the screen.

• Why can’t I see the tutorial video on my screen?

The tutorial is currently only available inside the Help Centre and not on the home screen.

If you cannot find it, ensure your app is updated to the latest version. You can also see it when you are signing up on the app.

• Are notifications sent via email or in-app?

Swizil sends notifications via push notifications and in-app alerts.

• Why can’t I see a user after they signed up via WhatsApp invite?

If the user signed up without using your referral code, their account will not be linked to your invite.

You will need to manually add them as a friend from the Friends screen.

• How do I share a collection with someone who has already joined Swizil?

To share a collection with an existing user:

1. Go to the Friends screen

2. Select the friend’s profile

3. Tap on the Collections tab

4. Tap the “+” icon and select the collection to share

• How do I create a Swizil Member account?

Creating a Swizil Member account is quick and simple.

To get started, open the app and go to the Login screen. From there, tap the Sign-Up button to begin the registration process.

You will be asked to enter a few basic details, including your name, email address, and a password. You will also need to confirm that you are at least 13 years old, as this is the minimum age required to create an account.

After submitting your information, Swizil will send a verification code to the email address you provided. Check your inbox and locate the message containing the verification code.

Return to the app and enter the verification code in the verification field to confirm your email address. Once the code is successfully verified, your account will be activated, and you will be able to log in and start exploring and creating content on Swizil.

• Can I join as a Visitor first and later upgrade to a member?

Yes, you can start using Swizil as a Visitor before deciding to become a full Member.

As a Visitor, you are able to browse and explore content on the platform, which allows you to get familiar with the community and see what other members are sharing. However, Visitor accounts have limited functionality. For example, Visitors cannot create posts, publish content, or interact fully with other members.

If you decide that you would like to participate more actively, you can upgrade your account to a full Member at any time.

To upgrade your account, open the app and navigate to:

• Settings → Account Plan

• From there, follow the instructions to upgrade your account. Once the upgrade is complete, you will gain access to all Member features, including the ability to create posts, share content, and fully participate in the community.

• How do I reset my password?

If you forget your password or cannot log in to your account, you can easily reset it using the password recovery feature.

1. Start by opening the app and going to the Login screen. On the login page, tap the Forgot Password option.

2. You will then be asked to enter the email address associated with your Swizil account. After submitting your email, the system will send a One-Time Password (OTP) verification code to your email inbox.

3. Check your email and locate the message containing the OTP code. Return to the app and enter the code in the verification field.

4. Once the code has been successfully verified, you will be prompted to create a new password for your account. Choose a secure password that you can remember easily.

5. After saving your new password, you can log in again using your updated credentials and continue using your account normally.

• Can I use Swizil on multiple devices?

Yes, you can use your Swizil account on multiple devices.

Your account is connected to your login credentials (email and password), not to a single device. This means you can sign in to your account from different devices, including iOS and Android smartphones using the same login details.

To access your account on another device, simply install the Swizil app and log in using your registered email address and password. Once you log in, your account information and content will be available just as it is on your primary device.

This allows you to switch between devices while continuing to explore, create, and manage your content without interruption.

• What types of membership plans are available?

Swizil offers different membership options so users can choose the level of access that best suits their needs.

• Visitor (Free)

  Visitors can explore and browse content on the platform. However, Visitor accounts have limited functionality and typically cannot create or publish posts.

• Basic Member (Free)

  Basic Members have access to the core features of the platform. This may include creating content and interacting with other members, but storage capacity and certain advanced tools may be limited.

• Full Member (Paid Plan)

  Full Members have access to all platform features. This includes benefits such as unlimited posting, gallery access, AI-powered tools, expanded storage, and priority support.

  Full Membership is available through monthly or yearly subscription plans.

To view available plans or upgrade your account, go to:

Settings → Membership Details → Account Plan

• How do I update my payment method?

If you need to update the payment method used for your membership subscription, you can do so from the account settings.

Open the app and navigate to:

Settings → Membership Details → Update Payment Method

From this section, you can add a new payment method or update your existing payment information. Once the new payment method is saved, it will be used for future membership billing and subscription renewals.

Updating your payment details helps ensure that your membership continues without interruption.

(Billing and payment methods are all managed through your account on the Apple App store or Google Play store.)

• Where can I view my billing history?

You can view your complete billing history directly in your account settings.

To access your billing records, go to:

Settings → Membership Details → Billing History

In this section, you will be able to see a list of your previous payments, invoices, and subscription charges related to your membership plan.

This page helps you keep track of your payment activity.

• What happens if my post limit is reached?

If you reach your monthly post limit, you will see a notification informing you that your posting limit has been reached.

The notification will usually include a message such as “Post limit reached”, along with an option to upgrade your membership plan if you would like to continue posting.

If you choose not to upgrade at that time, you will still be able to access and browse the platform, but you will not be able to publish additional posts until your posting limit resets at the start of the next billing cycle or month.

If you would like to continue posting without waiting, you can upgrade your plan by going to:

Settings → Membership Details → Account Plan

Upgrading your plan may provide higher or unlimited posting limits, depending on the membership tier you choose.

• How do I create my first post?

Creating your first post on Swizil is simple and can be done directly from the home screen.

1. Start by opening the app and navigating to the Home Screen. Tap the Create Post button to begin creating your content.

2. From the post creation screen, you can:

3. Upload an image or media file

4. Write a text caption

5. Apply filters or editing options

6. Once you are satisfied with your post, tap Post Now to publish it.

After publishing, your post will become visible to other users according to your visibility and sharing settings. This is the first step to sharing your creativity and engaging with the Swizil community.

• Can Swizil help me write captions?

Yes. Swizil provides AI-powered caption assistance to help you create engaging captions for your posts.

When creating a post, you can use the Caption AI Assist feature to generate caption ideas based on the content of your post. This tool can suggest creative, descriptive, or engaging captions that you can use as-is or modify to match your personal style.

This feature is designed to make it easier for users to express their ideas, improve post engagement, and save time when writing captions.

To use this feature, simply open the Create Post screen and select the AI Caption Assist option while writing your caption.

• Can I schedule posts?

At the moment, the app does not support scheduling posts. All posts are published immediately once they are shared.

• How do I share posts privately?

We know how important privacy is to Swizil members. Everything is private at Swizil. This feature is useful when you want to share content with a smaller group, collaborate with specific members, or keep your post limited to a private audience.

To share a post privately:

1. Go to the Home Screen → Create Post.

2. Add your content, such as an image, video, or text.

3. Select the members or rooms you want to share the post with.

4. Tap Post to publish your private post.

Your post will then be visible only to the selected members or rooms and will not appear in public feeds.

• Can I cross-post to social media?

Yes, Swizil allows you to share your posts directly to your connected social media accounts.

To enable this feature:

1. Go to the Home Screen → Create Post.

2. You enable the” Post to social media

From this section, you can choose which platforms to share your post on: Facebook, Instagram, and TikTok.

After you publish your post, Swizil will automatically share the same content to the selected social media accounts, helping you reach a wider audience without needing to upload the post separately on each platform.

This feature is useful for saving time and maintaining a consistent presence across multiple platforms.

• What's a Gallery?

Your Gallery is your personal creative space on Swizil where you can organize and manage your content.

In your Gallery, you can store and arrange different types of media, such as photos, videos, and other creative posts. It allows you to keep your content organized in a way that makes it easy for you and others to browse.

You can also use your Gallery to create and manage collections and rooms, which help group related content together. For example, you might create a collection for a specific theme, project, or event, making it easier to find and share your work.

To access your Gallery, navigate to:

Tiles(4 blocks next to home page) → Gallery

What's the difference between Rooms, Collections and Subject? Rooms, Collections, and Subjects are different ways to organize and interact with content on Swizil. Each one serves a specific purpose.

• Rooms

  Rooms are shared spaces where members can collaborate, interact, and share posts with others. A Room can include multiple members who contribute content, making it useful for group discussions, projects, communities, or shared interests.

• Collections

  Collections are organized groups of posts or media that you create to keep related content together. For example, you might create collections such as Travel, Family, or Art Projects. Collections help you keep your content structured and easy to browse.

• Subjects

  Subjects are tags used to categorize content based on themes or topics. These tags may be automatically identified by Swizil’s AI system or manually added by users. Examples of subjects include Pets, Nature, or Food. Subjects help make posts easier to discover and organize across the platform.

In short:

• Rooms → Collaborative spaces for sharing and interacting with others

• Collections → Organized groups of related posts or media

• Subjects → Tags that categorize and help identify the topic of content

• How do I create a new Room or Collection?

You can create a new Room or Collection directly from your Gallery to help organize and share your content.

To get started, navigate to:

1. Tiles(4 blocks next to home page) → Gallery

2. From the Gallery screen, select Create Room or Create Collection, depending on what you want to create.

Once selected, you will be asked to:

1. Enter a name for the Room or Collection.

2. Select the content you would like to include, such as photos, videos, or posts.

After completing these steps, confirm your selections and your Room or Collection will be created and added to your Gallery.

Rooms allow multiple members to collaborate and share posts together, while Collections help you organize your own content into themed groups.

• Can I apply filters to an entire Collection Room?

Yes, with ease. Just use the Apply present/Filter from the collection or room settings.

• What’s the difference between Friends and Visitors?

Friends and Visitors serve different roles on Swizil, and each has different levels of access and interaction.

Friends

Friends are registered Members of Swizil. They can interact with your content fully, including liking, commenting, collaborating in Rooms, and sharing posts. You can also invite Friends to participate in Collections or private Rooms, making them ideal for active engagement and collaboration.

Visitors

Visitors are users who have not created a full Member account or who you allow limited access to your content. Visitors can view content that you share with them, but they cannot like, comment, or contribute posts. Visitors are useful if you want to share content publicly or with people who don’t need full Member access.

In short:

Friends → Full Members who can interact and collaborate

Visitors → Limited access users who can only view content

This distinction helps you control who can engage with your content and how they can participate on Swizil.

How do I invite my friends to Swizil? Inviting your friends to Swizil is simple and allows them to join your network and access the content you share.

To invite friends:

1. From the home page, locate the 4 dashboard tiles, tap the friends icon( the two-person icon) next to the plus button, navigate to friends →invite friends in the app.

2. Enter the email addresses of the friends you want to invite. You can invite one or multiple friends at a time.

3. Optionally, add a personal note to the invitation to let your friends know why you are inviting them.

4. Select the Rooms or Collections you want to share with them. This determines which content they will have access to once they join.

5. Tap Send Invitation to deliver the invite to your friends’ email inboxes.

Once your friends accept the invitation and create a Swizil account, they will appear in your Friends list and can interact with your shared content, collaborate in Rooms, and participate in Collections according to the permissions you set.

Can I remove a Visitor or Friend later?

Yes, you can manage and remove both Friends and Visitors at any time, depending on how you want to control access to your content.

Removing Friends

Friends are full Members who can interact with your content. To remove or limit a Friend:

1. Go to the Friend’s Profile.

2. To temporarily stop interactions, choose Mute.

3. To permanently remove a Friend, choose Disconnect from your profile. This will remove them from your Friends list and they will no longer have access to your private Rooms or Collections.

Removing Visitors

Visitors are users with limited access who can view your shared content. To remove a Visitor:

1. Navigate to the Visitor list in your profile.

2. Select the Visitor you want to remove.

3. Tap Delete to revoke their access to your shared content.

By managing Friends and Visitors this way, you can control who can interact with your content and ensure your privacy preferences are maintained.

What types of notifications will I receive?

As a Swizil Member, you will receive notifications to keep you updated about activity on your account and content. These notifications help you stay informed and engaged with the community.

Members may receive notifications for:

Comments – When someone comments on your posts.

Likes – When someone likes your posts.

Shares – When your content is shared by others.

Friend Requests – When someone sends you a Friend request.

Room Invitations – When you are invited to join a Room.

Membership or Plan Limits – Alerts if you are reaching your post limit or other plan-related limits.

Notifications are delivered in-app and can sometimes also be sent via email or push notifications depending on your account settings.

You can manage your notification preferences by going to:

Settings → Notifications

Here you can choose which notifications to receive, how you receive them, and customize alert preferences to suit your needs.

Can I customize notifications?

Yes, Swizil allows you to customize which notifications you receive so you can stay informed without being overwhelmed.

To customize your notifications:

1. Open the app and go to:

Settings → Notification Settings

2. From this screen, you can select which types of notifications you want to receive, including:

Comments on your posts

Likes on your posts

Shares of your content

Friend requests

Room invitations

Membership or plan limit alerts

3. You can also choose how you receive these notifications, such as in-app alerts, push notifications, or email notifications.

4. Once you have made your selections, your preferences will be saved automatically.

Customizing your notifications ensures that you only receive alerts that are important to you, helping you manage your activity on Swizil efficiently.

How do I control who can find my profile?

Swizil gives you full control over your profile visibility so you can decide who can find and connect with you.

To manage who can find your profile:

1. Open the app and navigate to:

Settings → Account & Security → Profile Visibility

2. You will see options to control whether other members can find you by:

Email address – Decide if people can search for you using the email linked to your account.

Invites – Decide if you can be discovered through invitations sent by other members.

3. Toggle each option on or off based on your preference.

By adjusting these settings, you can ensure that your profile is visible only to the people you want to connect with, giving you greater control over your privacy on Swizil.

How do I delete my account? If you decide to delete your Swizil account, you can do so at any time. Please note that this action is permanent: all your content, connections, and account data will be permanently removed and cannot be recovered.

To delete your account:

1. Open the app and go to:

Settings → Account & Security →Click the 3 dots→ Delete Account

2. Enter your account password to confirm your identity.

3. Confirm that you want to delete your account.

Once confirmed, your account and all associated content will be permanently deleted from Swizil.

We understand that leaving is a big decision. Consider exporting or saving any content you want to keep before deleting your account.

Can I block or report a member?

This feature isn’t available just yet. We’re currently working on it and plan to include it in a future release.

Why can’t I connect my social media account?

If you are having trouble connecting your social media account to Swizil, there are a few common reasons and solutions you can try.

1. Check your internet connection – Make sure your device is connected to a stable Wi-Fi or mobile network.

2. Confirm your login credentials – Double-check that you are using the correct username/email and password for the social media account you are trying to connect.

3. Enable app permissions – Ensure that Swizil has the necessary permissions to access your social media account. This may include permissions for account access, posting, or reading basic profile information.

4. Reconnect the account – Open the app and navigate to:

Settings → Connect Accounts

Then attempt to reconnect your social media account.

If you still cannot connect after following these steps, try logging out and back into Swizil, restarting your device, or contacting Swizil Support for further assistance.

My photos aren’t syncing, what should I do? If your photos are not syncing on Swizil, there are a few steps you can follow to resolve the issue:

1. Check app permissions – Make sure Swizil has access to your device’s photo library. You can do this in your device’s settings under Apps → Swizil → Permissions → Photos / Media.

2. Verify storage space – Ensure your device has enough available storage to upload and sync photos. If storage is full, free up space and try syncing again.

3. Confirm internet connection – Make sure your device is connected to a stable Wi-Fi or mobile network. Poor connectivity can prevent photos from syncing.

4. Restart the app or device – Sometimes, restarting the Swizil app or your device can resolve temporary syncing issues.

5. Re-sync manually – Open the app and navigate to your Gallery. Check if there is an option to sync or refresh your photos.

If the issue persists after following these steps, you can contact Swizil Support for further assistance.

I’m not receiving notifications. If you are not receiving notifications from Swizil, follow these steps to troubleshoot the issue:

1. Check device notification settings – Make sure notifications are enabled for Swizil on your device. On most devices, go to:

Device Settings → Notifications → Swizil → Allow Notifications

2. Confirm in-app notification settings – Open Swizil and navigate to:

Settings → Notification Settings

Ensure that the types of notifications you want to receive are toggled on.

3. Check Do Not Disturb / Focus mode – Make sure your device is not in Do Not Disturb or Focus mode, which can block incoming notifications.

4. Restart the app or device – Sometimes, restarting Swizil or your device can resolve notification issues.

After completing these steps, notifications should start appearing as expected. If the problem persists, contact Swizil Support for further assistance.